Shipping & Delivery

At Elixir Signature Scents, every order is prepared with exceptional care to ensure that your experience from browsing our fragrances to receiving your package is seamless, refined, and truly indulgent. Each product is handled meticulously in our studio before being dispatched through our trusted courier partners, ensuring that the elegance of our brand is reflected at every step of the delivery journey.

  • Processing Time

    All orders placed with Elixir Signature Scents are processed within one to two business days. Orders received on weekends or public holidays are processed on the next working day. Once your order has been inspected, packaged, and prepared for dispatch, it is handed over to our logistics partners for delivery across India and select international destinations. Our team works diligently to maintain swift processing without compromising on the craftsmanship and safety standards that define our brand.

  • Delivery Timeline

    Delivery timelines vary depending on your location. Standard delivery within India typically requires three to five business days, while customers in major metropolitan cities may have access to faster delivery options, which can arrive within one to two business days. For custom-made, personalized, or limited-edition products, preparation and delivery may require seven to ten business days, as these items often involve specialised craftsmanship or additional production steps. Delivery durations may also vary depending on courier availability, festive seasons, local regulations, or operational delays beyond our control. Estimated timelines provided at checkout serve as an approximate guide, and we strive to uphold them while maintaining consistency and reliability.

  • Order Tracking

    Once your order has been dispatched, you will receive an email containing your tracking details. This allows you to monitor your shipment in real time as it moves through the courier network. Should you experience any issues or require assistance with tracking, our support team will gladly assist you. We are always available to ensure that you remain informed and supported at every stage of the delivery process.

  • Packaging Standards

    Each Elixir Signature Scents product is packaged with exceptional attention to detail. We use secure, protective, and eco-conscious materials designed to safeguard your fragrance throughout transit. Every element of our packaging from the structural design to the finishing touches reflects our commitment to a luxurious and responsible unboxing experience.

  • Shipping Charges

    Shipping charges are calculated at checkout based on your delivery location, courier availability, and the shipping method selected. During special promotions, launches, or seasonal campaigns, complimentary shipping may be offered for eligible orders. The final shipping amount will always be stated clearly before payment.

  • International Shipping

    We proudly ship to select international destinations. International shipping fees, delivery timelines, and courier availability vary depending on the destination country and service provider. For select countries, international shipments may be sent through FedEx under the DDP (Delivered Duty Paid) model. Under this arrangement, the shipping charges you pay at checkout may include the base shipping cost, applicable import duties and taxes, customs clearance processes, courier disbursement or advancement fees, and any additional courier-specific surcharges such as handling fees, dimensional charges, remote area fees, or weekend delivery adjustments. These inclusions ensure a more seamless international delivery wherever possible, minimizing the likelihood of unexpected charges upon arrival.

  • Customs Disclaimer

    Customs regulations differ across countries, and the customer is responsible for understanding the import policies applicable in their region. Elixir Signature Scents is not responsible for customs duties, tariffs, taxes, storage fees, inspection fees, or any other charges imposed by your country’s customs authorities. If such fees arise, they must be paid directly by the customer in order to facilitate clearance and delivery. Failure to settle customs charges may result in delays, retention of the package by customs authorities, or return of the parcel to us. Should the item be returned due to unpaid customs duties, reshipping fees and additional handling charges may apply.

  • Delivery Delays and Issues

    Although we work closely with reliable courier partners to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather disturbances, public holidays, courier capacity constraints, or accessibility limitations in certain locations. If you encounter issues such as delayed delivery, damaged products, or a lost shipment, we request that you notify us within three days of receiving your order (or within three days of the expected delivery date, in case of non-delivery). Please include your order number and any supporting photographs, as this enables our team to respond promptly and resolve the matter effectively.