HELP CENTRE

1. Product Information

What makes Elixir Signature Scents unique?

Elixir Signature Scents are crafted with rare ingredients, artisanal techniques, and inspired by stories from around the globe. Each scent represents a fusion of luxury, creativity, and tradition.

Are your fragrances unisex?

Yes, our range is designed for all, with sophisticated profiles that suit unique tastes and personalities.

2. Orders & Payments

What payment methods do you accept?

We accept all major credit/debit cards, UPI, NetBanking, and secure wallet payments.

Is my payment information safe?

Yes, all transactions are processed securely through top-tier payment providers and protected via SSL encryption.

3. Shipping & Delivery

Where do you ship?

We ship across India and select international destinations.

How long is delivery?

Orders are typically shipped within 2 business days, with standard delivery times of 3–7 days within India.

4. Returns & Exchanges

What is your return policy?

Unopened bottles can be returned within 7 days of delivery. For detailed returns/exchange eligibility and process, visit our Returns Policy.

What should I do if I receive a damaged item?

Contact us within 24 hours of delivery with photos, and our team will assist promptly.

5. Account & Order Tracking

Do I need an account to order?

Accounts are optional, but recommended for faster checkout and order tracking.

How do I track my order?

Login to your account or use the tracking link sent via email upon dispatch.

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Help Centre