Return Policy

• We accept return or exchange requests within 14 calendar days of the delivery date. Any request made more than 14 days after delivery will not be accepted.
• Only products in unopened, original packaging that have not been tampered with or used may be returned for a refund or exchange.
• If you return an order in full and received a complimentary sample, the sample must also be returned, otherwise a deduction will be applied to your refund.
• Products damaged or defective upon delivery may be returned or exchanged. Please inspect your items upon receipt and contact us immediately with photos.
• Returns are only accepted for purchases made on elixirperfumery.com. Refunds will be issued to the original payment method.
• Orders purchased with a voucher will receive a new voucher with the same expiration date as the original, if eligible.
• Shipping costs are non-refundable except for items received as damaged or faulty.
• Sale, special orders, engraved, or personalized items are not eligible for returns.
• Return products must be sent with the original box, packing materials, and a copy of the shipping invoice. Elixir Signature Scent is not responsible for lost, stolen, or mishandled return shipments.

Faulty Goods

Any items received broken or faulty will be exchanged or refunded. Please email contact@elixirperfumery.com and we will assist you with your claim, including a courtesy return label.

How to Make a Return