Privacy Policy

Elixir Signature Scent (“Elixir,” “we,” “our,” or “us”) is committed to protecting the confidentiality, integrity, and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you interact with our website, browse our collections, create an account, communicate with our team, or place an order. By accessing or using our website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Elixir Signature Scent is a luxury fragrance house dedicated to craftsmanship, artistry, and refined customer experience. This Privacy Policy governs how we process personal information through our digital properties, including our e-commerce platform, customer service channels, and online brand experiences. It applies to all visitors, customers, subscribers, and individuals engaging with our Services in any capacity.

We collect information that you provide directly, information that is gathered automatically when you browse our website, and information received from trusted third-party partners. Information you choose to provide includes your name, email address, phone number, billing and shipping addresses, account details, and communication history when you contact us for assistance or inquiries. When you make a purchase, we also receive transaction-related information such as order details, payment confirmations, and shipping data. Payment card information is processed securely by authorized payment gateways, and we do not store complete card details on our servers.

Information collected automatically includes your IP address, browser type, device identifiers, browsing behavior, pages visited, time spent on various sections of the website, and approximate location inferred from your device or IP address. These insights help us maintain website performance and enhance your browsing experience.

We may also receive information from third parties such as payment providers, analytics services, logistics partners, and social media platforms depending on how you choose to interact with us or authenticate your identity.

Where required by law, such as in the European Union or the United Kingdom, we process personal information based on contractual necessity, legitimate business interests, consent, and compliance with legal obligations. This means we collect and use your information to fulfill your orders, respond to your requests, operate and improve our services, prevent fraud, communicate with you regarding your preferences, and comply with applicable regulatory requirements.

We use your personal information to operate our business and deliver a seamless and personalized fragrance experience. This includes processing and fulfilling your orders, verifying your payment details, preparing your shipment, and confirming delivery. We use your information to create and maintain your customer account, preserve your wishlist, recall your preferences, and display your order history.

Your information also enables us to respond to your questions, assist with after-sales support, manage returns or exchanges, and keep you informed about the status of your purchase. We use browsing and behavioral data to refine our website, enhance navigation, improve the presentation of our products, and personalize recommendations according to your interests.

If you choose to receive marketing communications, we use your information to share updates about new fragrances, limited releases, private events, editorial content, or special offers. You may withdraw your consent at any time. We also use your information to detect fraudulent transactions, secure our digital infrastructure, perform analytics, conduct internal audits, and comply with legal or regulatory obligations.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your personal information

To exercise these rights, please contact us using the information provided below.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date. We encourage you to review this Privacy Policy periodically for any changes.